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Shipping policy

 

Saara & Begum offers standard and expedited shipping options to our customers. Standard shipping will take approximately 3-8 days. Expedited shipping will take approximately 2-5 days. At this time, we ship only within the United States with the hopes to expand in the future as our small business continues to grow. 

Please keep in mind, packages may take longer to arrive surrounding national holidays and/or around holiday seasons dependent upon the shipping companies and their delays. 

Once your order is placed, please give us 1-2 business days to process your order. Once your order has been processed, our shipping warehouse will create your shipping label and send your order out for shipment. As soon as your package has shipped, we will send the tracking information to the email you provide at checkout. 

If your order has shipped and not arrived in the expected time frame, please allow an additional 1-2 days for COVID-19 related delays. If your product exceeds this range, please reach out to us with your order number at hello@saaraandbegum.com and we will be sure to get back to you within 48 business hours. 

​Please keep in mind that when the orders leave our fulfillment center, it becomes the carrier's responsibility to deliver your package on time, so please be patient if something happens on their end. We will do the best we can to get everything solved and your products delivered!

​Saara & Begum is not responsible for, nor issue refunds or credits, for packages the carrier marks as delivered or items lost, stolen, or stuck in transit. Please contact your local postal service to locate your order. 

If you place an order and realize that you have entered an incorrect shipping address, please contact us at hello@saaraandbegum.com as soon as possible with your order number and the correct shipping address. 

If your package ships before we receive an updated address from you, there is unfortunately nothing we can do to fix this. If the package is returned to our fulfillment center, we will resend to the correct address.